Frequently Asked Questions

Everything you need to know about your Lilienthal shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are your materials sustainably sourced?

At Lilienthal, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner with factories that adhere to fair labor practices and environmental standards.

Can I track my shipment in real-time?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.